Setting up TutorTracer, connecting your lesson platform, and getting the most from the app. Can't find it? Email support@tutortracer.com.
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Getting startedClick Start free trial and enter your name, work email and tutoring company. You'll be taken straight to a secure, single-use onboarding page.
On the onboarding page, enter your Lessonspace organisation ID (in Lessonspace under Settings → Organisation) and a Lessonspace API key (Settings → API; you can regenerate it there at any time).
TutorTracer pulls your last 7 days of lessons that have transcripts and analyses them. Lessons usually appear fully analysed within minutes of syncing.
We switch your account on and email you a login for app.tutortracer.com. The trial runs for 14 days or 400 lesson hours, whichever comes first, with no card needed.
Your connection is shown in Settings → Integrations. Changes to a connection are made by our support team, so email us and we'll set it up with you. These are the details we'll need.
Transcription must be switched on in Lessonspace. Lessons run without transcription can't be analysed, and Lessonspace may charge for transcription.
meeting:read and recording:read, then activate the app.OnlineMeetingTranscript.Read.All and CallRecords.Read.All, and have a tenant admin grant admin consent.https://www.googleapis.com/auth/meetings.space.readonly.The left sidebar has Dashboard, Flagged Issues, Punctuality, Lessons, Tutors, Students and Library. At the bottom: Export, Email Reports, Billing, API, Settings and light or dark mode. Drag the sidebar's edge to resize it.
Tabs for Overview (summary and quality assessment), Flagged Issues and Transcript. Buttons to Download Report, Flag for Review, Add Note, Share Link and Watch Recording. “Go to transcript” on an issue jumps to the quoted line.
Click “Wrong way round? Swap” under the tutor and student details. The lesson's analysis re-runs. Admins, managers and reviewers can do this. If you see a yellow “Please confirm the tutor” banner, click Correct or Swap.
Some platforms only provide first names. An admin can switch on Settings → Participant names to show the platform user ID next to each name, such as “Kieran (ID 4106467)”. It updates existing lessons too.
Issues are grouped into Open, Under Review and Closed. Open one to see the quote, context and severity, then resolve or dismiss it. Bulk actions handle many at once. To stop a class of flags, add a plain-English rule in Settings → Issue Guardrails.
Lessons are rated strong, adequate or needs development on each dimension in Settings → Quality Rubric. Lessons with unusable transcripts show “insufficient evidence” and are left out of averages.
Upload PDFs of up to 20 MB in the Library: curriculum on the Curriculum tab, everything else on Policies & Contracts. Control which curriculum documents are used, and for which tutors or students, in Settings → Curriculum Checks. More on checks.
The Export page builds a CSV: choose a date range, filters and columns (lesson details, punctuality, quality ratings and evidence, issue counts, links), preview it, then download.
Daily and weekly email reports are set up by our team. Email support@tutortracer.com with who should receive them.
Open API in the sidebar to create keys (they start tt_live_ and are shown once, so copy it straight away) and to revoke them. The page includes documentation and a Response Builder. Webhooks send signed new-lesson and new-issue events.
Use “Forgot password?” on the sign-in page.
The Billing page shows this month's lessons, hours, tier and estimated charge. Payments are by card through Stripe. If adding a card fails, email support.
Your organisation is responsible for telling tutors, students and parents that lessons are recorded, transcribed and analysed, and for any consents the law requires. See clause 8 of the Account Terms.
If someone asks for their data to be deleted, you can action it in the app or ask support to help. When an account ends, data can be exported for 30 days and is then deleted.
Email support@tutortracer.com. We reply during Australian business hours.
Use the chat button in the bottom-right corner of TutorTracer to ask the assistant or reach our team.
Not a customer yet? Book a demo and we'll walk you through the product.
Connect Lessonspace in a couple of minutes and TutorTracer analyses your last seven days of lessons straight away. Or book a walkthrough and we'll show you the product on demo data first.
Free for 14 days or 400 lesson hours, whichever comes first. No card needed.