Privacy Policy
Last updated: March 2026
TutorTracer (“we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, organisation name, and role when you create an account or request a demo.
- Lesson Data: Lesson recordings, transcripts, and associated metadata that are uploaded or synced through our platform integrations (Zoom, Google Meet, Microsoft Teams, Lessonspace).
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and actions taken.
- Device Information: Browser type, operating system, IP address, and device identifiers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI lesson review and monitoring services.
- Generate quality assessments, risk flags, and tutor performance analytics.
- Send you notifications, reports, and service-related communications.
- Respond to your enquiries and provide customer support.
- Analyse usage patterns to improve our platform and develop new features.
- Comply with legal obligations and enforce our terms of service.
3. AI Processing
Our platform uses artificial intelligence to analyse lesson transcripts and recordings. This processing is performed to:
- Identify potential safeguarding and quality issues in tutoring sessions.
- Generate tutor performance ratings across multiple dimensions.
- Produce session summaries and actionable insights for administrators.
- Enforce organisational policies through automated policy agents.
AI-generated assessments are designed to assist human decision-making, not replace it. We recommend that all flagged issues be reviewed by qualified personnel.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- With your organisation: Lesson data and analytics are shared with authorised administrators within your organisation.
- Service providers: We use third-party services (e.g., cloud hosting, AI processing) that process data on our behalf under strict contractual obligations.
- Legal requirements: We may disclose information when required by law or to protect the rights, safety, or property of TutorTracer, our users, or others.
5. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. Lesson data is retained in accordance with your organisation’s settings and applicable regulations. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Request data portability.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at info@tutortracer.com.
8. Children’s Privacy
Our platform processes data relating to tutoring sessions that may involve minors. This data is collected and processed on behalf of tutoring organisations who are responsible for obtaining appropriate consents. We do not knowingly collect personal information directly from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@tutortracer.com
