Tutor performance

Know who your best tutors are. And who needs support.

TutorTracer rates the teaching in every lesson against your quality rubric, with evidence from the transcript. Ratings roll up into tutor profiles, radar charts and a ranking, so coaching, allocation and recognition are based on what actually happens in lessons.

Free for 14 days or 400 lesson hours, whichever comes first. No card needed.

View AllStar PerformersNeeds Attention7d28d90d1y
TutorScoreQualityHoursIssues
SMSarah Mitchell91Strong42.50
JOJames Okafor86Strong38.01
PSPriya Shah74Adequate29.51
DHDaniel Harris58Adequate21.03
Lesson by lesson

Ratings you can check.

Every analysed lesson is rated strong, adequate or needs development on each dimension of your rubric. Each rating cites what the tutor said or did, with a timestamp, so a manager can see why.

  • Default rubric: clarity, engagement, adaptability, encouragement and structure
  • Each rating backed by evidence and a timestamp from the lesson
  • If a transcript is too short or garbled to judge, TutorTracer abstains rather than guesses, and that lesson is left out of averages
SM
Sarah Mitchell
Maths · 47 lessons in 28 days
ClarityEngagementAdaptabilityEncouragementStructure
Engagement · strong
“Before I show you, what do you think happens to the graph if we double a?”
Lesson with Oliver M. · 12:04
Structure · adequate
The lesson ran out of time before the planned recap of last week's homework.
Lesson with Ava R. · 48:30
Your standards

Rate tutors on what you care about.

The rubric is yours. Rename, remove or add dimensions in Settings, and future lessons are assessed against them. The ranking formula is yours too.

  • Custom rubric dimensions with your own descriptions
  • Star Score weights for quality, hours taught, issue-free lessons and punctuality
  • Needs Attention thresholds you set, such as a minimum on-time rate
Quality RubricSettings
ClarityDefault
Explanations are accurate, well paced and easy to follow.
EngagementDefault
The student is actively involved, not just listening.
Exam techniqueCustom
Links content to how it is assessed and models good answers.
Use of the shared whiteboardCustom
Uses the board to show working rather than only talking.
Star Score formula
Quality40%
Volume (hours)30%
Issue-free30%
Punctuality0%
What you see

Three views of your tutor team.

View All

Every tutor with a radar chart of their ratings and an overall quality percentage, over the last 7, 28 or 90 days, a year, or all time.

Star Performers

Tutors ranked by Star Score: by default 40% quality, 30% hours taught relative to your busiest tutor, and 30% issue-free lessons.

Needs Attention

Tutors who fall below the thresholds you set, so the people who need coaching surface without anyone having to go looking.

Tutor profile

Trends over time, the radar chart, and a session history table where you choose which columns to show.

Lesson pages

The full assessment for any lesson, with the transcript and flagged issues alongside it.

Export

Quality ratings and evidence for any date range in a CSV, for performance reviews or your own reporting.

Use it for

Decisions that used to be guesswork.

Coaching

Show a tutor the exact moments behind a rating, rather than a vague note that lessons “could be more engaging”.

Allocation

Give new and high-value students to the tutors who consistently rate strongly in the subject.

Onboarding

See how new tutors' first lessons compare with the rest of the team, while there's still time to help.

Recognition

Find the tutors quietly doing excellent work, with evidence you can share with them.

Performance reviews

Bring a term's worth of ratings and evidence to a review, not a handful of spot checks.

Quality reporting

Report on teaching quality across the business, by tutor and over time.

FAQ

Questions, answered.

How is the Star Score calculated?

By default it is 40% average quality rating, 30% hours taught (relative to your busiest tutor) and 30% the share of lessons without open issues. You can change the weights, and add punctuality, in Settings → Scoring.

Can we change the quality dimensions?

Yes. Settings → Quality Rubric lets you edit, remove and add dimensions. New lessons are assessed against your rubric.

Isn't it unfair to compare part-time and full-time tutors?

Hours taught is only part of the Star Score, and you can reduce its weight. The quality rating and the radar chart are shown separately so you can compare teaching on its own.

What happens with a poor-quality transcript?

If there isn't enough usable conversation to judge, the assessment is marked “insufficient evidence” and left out of averages, so a bad recording doesn't drag a tutor's score down.

Should we make decisions on ratings alone?

No. Ratings are produced by AI and are a starting point for a conversation, not a verdict. Every rating shows its evidence so your team can check it.

Find your star tutors this week.

Connect Lessonspace in a couple of minutes and TutorTracer analyses your last seven days of lessons straight away. Or book a walkthrough and we'll show you the product on demo data first.

Free for 14 days or 400 lesson hours, whichever comes first. No card needed.